Industry Description
This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications for others via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting clients' products or services, (2) taking orders for clients, (3) soliciting contributions for a client, and (4) providing information or assistance regarding a client's products or services. These establishments do not own the product or provide the services they are representing on behalf of clients.
Cross-References. Establishments primarily engaged in--
Business Examples
Common types of business activities within NAICS 561422 - Telemarketing Bureaus and Other Contact Centers are:
- Telephone call centers
- Telephone solicitation services on a contract or fee basis
- Customer service call centers
- Telemarketing services on a contract or fee basis
- Telemarketing bureaus
- On-line customer service centers
- Floral wire services (i.e., telemarketing services)
- Order-taking for clients over the Internet
- Wire services (i.e., telemarketing services), floral
IBISWorld Industry Research Report
Telemarketing & Call Centers in the US (56142)
Revenue 2025
$28.1bn
Growth 2025
3.60%
Key Trends
Industry profit remained relatively stable, despite setbacks incurred amid the pandemic
Many smaller operators do not have established offshore operations
Rising consumer spending will aid clients' efforts to grow their customer bases
Products and Services
Similar Industries
For some business types, there may be a similar industry to 561422 - Telemarketing Bureaus and Other Contact Centers that is a better classification match. Establishments primarily engaged in:
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NAICS Cross Reference
Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services--are classified in Industry 541910, Marketing Research and Public Opinion Polling.
IBISWorld industry research report
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NAICS Cross Reference
Answering telephone calls and relaying messages to clients--are classified in U.S. Industry 561421, Telephone Answering Services;
IBISWorld industry research report
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NAICS Cross Reference
Organizing and conducting fundraising campaigns on a contract or fee basis, that may include telephone solicitation services--are classified in U.S. Industry 561499, All Other Business Support Services; and
IBISWorld industry research report
NAICS Hierarchy 561422 - Telemarketing Bureaus and Other Contact Centers
NAICS Code 561422 - Telemarketing Bureaus and Other Contact Centers sits in the 2-digit Telemarketing Bureaus and Other Contact Centers sector. NAICS codes can be 2- to 6-digits and the further along the hierarchy, the more detailed and specific the category will be. Learn more about the structure of NAICS codes
2 Digits: 56
Sector Title: Administrative and Support and Waste Management and Remediation Services
3 Digits 4 Digits 5 Digits 6 Digits
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5611 Office Administrative Services
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56111 Office Administrative Services
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5612 Facilities Support Services
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56121 Facilities Support Services
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5613 Employment Services
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56131 Employment Placement Agencies and Executive Search Services
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56132 Temporary Help Services
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56133 Professional Employer Organizations
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5614 Business Support Services
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56141 Document Preparation Services
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56142 Telephone Call Centers
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56143 Business Service Centers
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56144 Collection Agencies
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56145 Credit Bureaus
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56149 Other Business Support Services
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5615 Travel Arrangement and Reservation Services
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56151 Travel Agencies
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56152 Tour Operators
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56159 Other Travel Arrangement and Reservation Services
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5616 Investigation and Security Services
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56161 Investigation, Guard, and Armored Car Services
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56162 Security Systems Services
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5617 Services to Buildings and Dwellings
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56171 Exterminating and Pest Control Services
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56172 Janitorial Services
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56173 Landscaping Services
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56174 Carpet and Upholstery Cleaning Services
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56179 Other Services to Buildings and Dwellings
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5619 Other Support Services
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56191 Packaging and Labeling Services
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56192 Convention and Trade Show Organizers
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56199 All Other Support Services
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5621 Waste Collection
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56211 Waste Collection
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5622 Waste Treatment and Disposal
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5629 Remediation and Other Waste Management Services
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56291 Remediation Services
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56292 Materials Recovery Facilities
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56299 All Other Waste Management Services
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Similar Industries Niche and Emerging
IBISWorld provides research on hundreds of niche and emerging industries, including the following for 561422 - Telemarketing Bureaus and Other Contact Centers.
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