VoIP in the US - Market Research Report (2014-2029)
New York, United States
Last Updated: May 2024
NAICS 51711eRevenue
$10.7bn
Past 5-Year Growth
Profit
$X.Xbn
Employees
17,588
Businesses
95
Wages
$X.Xbn
VoIP in the US industry analysis
Voice over Internet Protocol, commonly known as VoIP, has historically offered individuals and businesses low-cost telephone service by leveraging existing internet connections; nonetheless, growing competition is drowning out VoIP's core benefits. Growth within the VoIP space has been limited, first as cell phone popularity exploded and then lockdowns encouraged transitions to video calling. While COVID pushed the adoption of VoIP services, the economic effects also devastated small businesses, a substantial customer base. Weakening reliance on all telephony services and inflationary concerns have more than halted growth. Industry revenue has been decreasing at a CAGR of 2.4% over the past five years and is expected to reach $10.7 billion in 2024 when profit is projected at 21.5% of revenue. As the lingering influence of the pandemic subsides, industry revenue has fared better in 2024, inclining 0.6%.
Trends and Insights
- VoIP (Voice over Internet Protocol) technology provides lower-cost phone service than traditional telephone systems by using existing internet infrastructure. Still, even ultra-low prices are failing to draw in many consumers who prefer video calling or cell service to fixed-location phones.
- VoIP product segments target both mobile and fixed-location clients. Fixed-infrastructure VoIP is designed to act like a traditional landline telephone, while software VoIP is designed to run virtually.
- VoIP (Voice over Internet Protocol) services are relatively location-independent from their customers. While having a telephone exchange local to the client might boost call quality, the VoIP experience is rarely degraded, even at high distances.
- Competitors entering the VoIP (Voice over Internet Protocol) space from outside businesses typically perform better than from-scratch entrants. Microsoft, Zoom and others have demolished competition from the founders of the VoIP space, leveraging their existing software and experience managing networks.
Industry Overview
Market size and recent performance (2014-2029)
Industry revenue has declined at a CAGR of 2.3 % over the past five years, to reach an estimated $10.7bn in 2024.
Trends and Insights
Competition from traditional and digital communication tools rises
- Traditional telephone companies typically have bundled internet access, cable TV, and home phone services. In contrast, wireless telephone companies have historically focused on mobile devices. Traditional providers' simultaneous infringement of VoIP's niche, combined with the falling marginal cost of mobile minutes, has stolen much of the advantage VoIP once enjoyed.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2024-2029)
Market size is projected to grow over the next five years.
Trends and Insights
5G networks may save or destroy VoIP
- VoIP services rely heavily on internet connectivity. Any issues with network reliability, such as latency, jitter, or packet loss, can significantly impact call quality. As users demand higher quality and more reliable services, failing to meet these expectations could harm the industry's reputation.
Biggest companies in the VoIP in the US
| Company | Market Share (%)
2024 | Revenue ($m)
2024 | Profit ($m)
2024 | Profit Margin (%)
2024 |
|---|---|---|---|---|
Zoom Video Communications, Inc. | 3,136.0 | 916.7 | 29.2 | |
Microsoft Corporation | 2,458.6 | 1,118.0 | 45.5 | |
Vonage Holdings Corp | 1,063.8 | -17.4 | -1.6 |
To view the market share and analysis for all 3 top companies in this industry, view purchase options.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Business over fixed connection, Residential over fixed connection and VoIP via other infrastructure. Business over fixed connection is the largest segment of the VoIP in the US.
Trends and Insights
Fixed-connection VoIP replaces home and business phone systems
- Fixed-connection VoIP (Voice over Internet Protocol) services, or those that primarily receive calls at a set location, have grown faster than VoIP via mobile connections and software.
- More insights available in the full report
Widen you competitive advantage with related industries
Competitors
- There are no industries to display.
Complementors
- Wireless Telecommunications Carriers in the US
- Wired Telecommunications Carriers in the US
- Internet Service Providers in the US
- Cable Providers in the US
International industries
- Global Wireless Telecommunications Carriers
- Wireless Telecommunications Carriers in Canada
- Wired Telecommunications Carriers in Canada
- Wired Telecommunications Network Operation in Australia
- Wireless Telecommunications Carriers in Australia
Table of Contents
About this industry
Industry definition
Industry participants provide Voice over Internet Protocol (VoIP) services to consumers, businesses and government organizations. VoIP technology converts voice signals into digital data that is transmitted using the internet. This industry also includes VoIP providers that bundle their services with internet, cable-operated VoIP and operators that resell VoIP services.
What's included in this industry?
VoIP over the public switched telephone system (PSTN)Companies
Zoom Video Communications, Inc.Microsoft CorporationVonage Holdings CorpPurchase this report to view all 3 major companies in this industry.
Related Terms
MOBILE VOIPACCESS CHARGESPUBLIC SWITCHED TELEPHONE NETWORK (PSTN)SESSION INITIATION PROTOCOLINTERNET PROTOCOLIndustry Code
NAICS 517311 - VoIP in the US
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
VoIP (Voice over Internet Protocol) technology provides lower-cost phone service than traditional telephone systems by using existing internet infrastructure. Still, even ult...
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2014-2023) and forecast (2024-2029)
- Employees, including historical (2014-2023) and forecast (2024-2029)
- Businesses, including historical (2014-2023) and forecast (2024-2029)
- Profit, including historical (2014-2024)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
VoIP product segments target both mobile and fixed-location clients. Fixed-infrastructure VoIP is designed to act like a traditional landline telephone, while software VoIP i...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2024
- Product innovation level
Charts
- Products & services segmentation in 2024
- Major market segmentation in 2024
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
VoIP (Voice over Internet Protocol) services are relatively location-independent from their customers. While having a telephone exchange local to the client might boost call ...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each state
- Share of population compared to establishments in each region in 2024
Tables
- Number and share of establishments in each state in 2024
- Number and share of revenue each state accounts for in 2024
- Number and share of wages each state accounts for in 2024
- Number and share of employees in each state in 2024
Detailed analysis
- Geographic spread of the industry across North America, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
Competitors entering the VoIP (Voice over Internet Protocol) space from outside businesses typically perform better than from-scratch entrants. Microsoft, Zoom and others hav...
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2019-2024
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
Juggernaut technology companies have outpaced the original inventors of VoIP (Voice over Internet Protocol). Microsoft funnels money from other business-focused revenue strea...
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2020 through 2024
- Major companies in the industry, including market share, revenue, profit and profit margin in 2024
- Overview of Zoom Video Communications, Inc.'s performance by revenue, market share and profit margin from 2018 through 2024
- Overview of Microsoft Corporation's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of Vonage Holdings Corp's performance by revenue, market share and profit margin from 2018 through 2024
Detailed analysis
- Description and key data for Zoom Video Communications, Inc., and factors influencing its performance in the industry
- Description and key data for Microsoft Corporation, and factors influencing its performance in the industry
- Description and key data for Vonage Holdings Corp, and factors influencing its performance in the industry
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
The FCC's mix of Title I and Title II regulations shapes the VoIP industry's development. This approach avoids stifling innovation while ensuring services like Skype meet pub...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
- Regulation & Policy historical data and forecast (2014-2029)
- Assistance historical data and forecast (2014-2029)
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
VoIP (Voice over Internet Protocol) competitors spend heavily on software, network connection licenses and legal fees. Physical-focused VoIP providers also allocate resources...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Investment vs. share of economy
Data tables
- Industry Multiples (2017-2022)
- Industry Tax Structure (2017-2022)
- Income Statement (2017-2022)
- Balance Sheet (2017-2022)
- Liquidity Ratios (2017-2022)
- Coverage Ratios (2017-2022)
- Leverage Ratios (2017-2022)
- Operating Ratios (2017-2022)
- Cash Flow & Debt Service Ratios (2014-2029)
- Revenue per Employee (2014-2029)
- Revenue per Enterprise (2014-2029)
- Employees per Establishment (2014-2029)
- Employees per Enterprise (2014-2029)
- Average Wage (2014-2029)
- Wages/Revenue (2014-2029)
- Establishments per Enterprise (2014-2029)
- IVA/Revenue (2014-2029)
- Imports/Demand (2014-2029)
- Exports/Revenue (2014-2029)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2014-2029)
- IVA (2014-2029)
- Establishments (2014-2029)
- Enterprises (2014-2029)
- Employment (2014-2029)
- Exports (2014-2029)
- Imports (2014-2029)
- Wages (2014-2029)
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in the US include:
- US Census Bureau
- US Bureau of Labor Statistics
- US International Trade Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
Learn more about our methodology and data sourcing on the Help Center.
Frequently Asked Questions
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the VoIP in the US industry in United States in 2024?
The market size of the VoIP in the US industry in United States is $10.7bn in 2024.
How many businesses are there in the VoIP in the US industry in 2024?
There are 95 businesses in the VoIP in the US industry in United States, which has declined at a CAGR of 1.8 % between 2019 and 2024.
Has the VoIP in the US industry in United States grown or declined over the past 5 years?
The market size of the VoIP in the US industry in United States has been declining at a CAGR of 2.3 % between 2019 and 2024.
What is the forecast growth of the VoIP in the US industry in United States over the next 5 years?
Over the next five years, the VoIP in the US industry in United States is expected to grow.
What are the biggest companies in the VoIP in the US market in United States?
The biggest companies operating in the VoIP market in United States are Zoom Video Communications, Inc., Microsoft Corporation and Vonage Holdings Corp
What does the VoIP in the US in United States include?
VoIP over the public switched telephone system (PSTN) and are part of the VoIP in the US industry.
Which companies have the highest market share in the VoIP in the US in United States?
The company holding the most market share in United States is Zoom Video Communications, Inc..
How competitive is the VoIP in the US industry in United States?
The level of competition is high and increasing in the VoIP in the US industry in United States.
