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Customer Care Centers in the US - Employment (2002–2031)

NAICS OD4878 Last Updated: July 2025
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243,698 Customer Care Centers in the US Employment in 2025
1.2% Customer Care Centers in the US Employment Growth in 2025
-3.6% Customer Care Centers in the US Employment CAGR 2020-2025
Customer Care Centers in the US Employment CAGR 2025-2030

Curious about what drives these trends? IBISWorld's Customer Care Centers in the US Industry Report has got you covered.

Questions Clients Ask About This Industry

  • How many people are employed in the Customer Care Centers in the US in 2024?

    There was 240,753 people employed in the Customer Care Centers in the US as of 2024.

  • What was employment growth in the Customer Care Centers in the US in 2024?

    The number of people employed in the Customer Care Centers in the US declined -9.6% on average over the five years between 2019 and 2024.

  • Is employment in the Customer Care Centers in the US expected to grow or decline over the next 5 years?

    See our full analysis of the Customer Care Centers in the US to understand if the industry employment is expected to grow or decline over the next five years.

  • How many people are employed in the Customer Care Centers in the US in 2025?

    There is 243,698 people employed in the Customer Care Centers in the US as of 2025.

  • What is employment growth in the Customer Care Centers in the US in 2025?

    The number of people employed in the Customer Care Centers in the US declined -3.6% on average over the five years between 2020 and 2025.

  • Is employment in the Customer Care Centers in the US expected to grow or decline over the next 5 years?

    See our full analysis of the Customer Care Centers in the US to understand if the industry employment is expected to grow or decline over the next five years.

  • How many people does the average business in the Customer Care Centers in the US employ?

    The average Customer Care Centers in the US business was 7.8 employees.

  • Are businesses in the Customer Care Centers in the US adding employees?

    The average business in the Customer Care Centers in the US now employs less workers than it did five years ago.

  • How productive are employees in the Customer Care Centers in the US?

    The revenue per employee for the average business in the Customer Care Centers in the US has increased in the last five years.

  • How many people does the average business in the Customer Care Centers in the US employ?

    The average Customer Care Centers in the US business is 7.5 employees.

  • Are businesses in the Customer Care Centers in the US adding employees?

    The average business in the Customer Care Centers in the US now employs less workers than it did five years ago.

  • How productive are employees in the Customer Care Centers in the US?

    The revenue per employee for the average business in the Customer Care Centers in the US has increased in the last five years.

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