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Removal Services in the UK - Market Research Report (2014-2029)

Joseph Haigh Joseph Haigh London, United Kingdom Last Updated: November 2024 SIC H49.420

Revenue

£1.2bn

2024-25

£1.2bn

Past 5-Year Growth

Profit

£XXX.Xm

Employees

17,137

Businesses

3,249

Wages

£XXX.Xm

Removal Services in the UK industry analysis

Conditions in the residential and commercial property markets heavily impacts revenue for removal services. Demand is also influenced by customers' willingness to spend on the range of extras specialist removal companies offer. Brexit led to an uptick in corporate relocations, with many multinational companies seeking to move from London to other places in Europe, with Dublin being the most popular location. The COVID-19 pandemic had a mixed impact on removal service providers. It initially led to a standstill in the housing market, with people opting to wait until they had greater certainty over their financial situation before moving house. However, government policies post-pandemic stimulated the housing market, like the National Planning Policy Framework, significantly ramped up demand for home removals, helping to prevent a complete collapse in profit. In terms of corporate relocations, the pandemic was a tough time for businesses, with an average of 48 retail, dining and hospitality outlets going out of business each day in 2020, according to the Local Data Company. These companies and the ones that would eventually replace them required moving services, helping to boost revenue.

Trends and Insights

  • Inflationary pressures hold profit down. Rising prices, elevated consumer price inflation and the resultant hike in operational costs have lowered the profitability for removal companies.
  • Rising mortgage rates curtail home removal demand. The elevated cost of living, coupled with high mortgage rates, is dampening demand for home removal services – people are either being deterred from home purchases or opting to handle moves themselves.
  • Government departments move out of London. The capital remains a business hub, offering removal companies plenty of revenue opportunities. More government department moving out of London has also driven demand for removals.
  • Capital intensity depends on scale and evolution. The initial investment needed to set up a removals company can be low, but expansion and modernisation, such as adopting electric vehicles and advanced logistics systems, require significant capital.

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  • Market estimates from 2014-2029
  • Critical performance data and rankings
  • Detailed analysis of competitive forces and the external environment
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Industry Statistics and Trends

Market size and recent performance (2014-2029)

Industry revenue has declined at a CAGR of 1.0 % over the past five years, to reach an estimated £1.2bn in 2024.

Trends and Insights

Volatile residential property transactions hamper sales

  • COVID-19-related lockdowns prevented many people from proceeding with their planned house moves. According to the Office for National Statistics (ONS), housing transactions were 56% lower in April 2020 than April 2019.
  • Additional trends and insights available with purchase
Removal Services in the UK
Revenue (2014-2029)
IBISWorld Logo Source: IBISWorld

Industry outlook (2024-2029)

Market size is projected to grow over the next five years.

Trends and Insights

The UK's housing backlog limits revenue opportunities

  • According to Centre for Cities, the UK has a backlog of 4.3 million homes in February 2023. Housebuilding failing to keep up with demand makes it harder for people to get on the property ladder, limiting housing transactions and holding back growth for removal service providers.

Biggest companies in the Removal Services in the UK

Company
Market Share (%)
2025
Revenue (£m)
2025
Pickfords Move Management Ltd
62.7
Harrow Green Ltd
44.1
Whitport Ltd
35.3

To view the market share and analysis for all 6 top companies in this industry, view purchase options.

Products & Services Segmentation

Removal Services in the UK
Products & Services
IBISWorld Logo Source: IBISWorld

Industry revenue is measured across several distinct product and services lines, including Storage services, Home removal services and Corporate removal services. Storage services is the largest segment of the Removal Services in the UK.

Trends and Insights

Storage facilities provide a steady stream of revenue

  • Many removal service providers offer storage facilities as part of their physical moving services, allowing customers to store their items for prolonged periods before moving them again, either to a home, business site or any other location.
  • More insights available in the full report

Table of Contents

About this industry

Industry definition

This industry encompasses all companies that offer services related to the removal and relocation of goods for both businesses and households, specifically through the use of road transportation.

What's included in this industry?

Storage servicesCorporate removal servicesHome removal servicesInternational removal services

Companies

Pickfords Move Management LtdHarrow Green LtdWhitport Ltd

Purchase this report to view all 6 major companies in this industry.

Related Terms

OWNER-OCCUPIERPROPERTY CONSULTANCYRELOCATION

Industry Code

SIC 2007

SIC 49.42 - Removal Services in the UK

Performance

Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.

Analyst insights

Inflationary pressures hold profit down. Rising prices, elevated consumer price inflation and the resultant hike in operational costs have lowered the profitability for remov...

In this chapter (4)

  • Current Performance
  • Outlook
  • Volatility
  • Life Cycle

Key metrics

  • Annual Revenue, Recent Growth, Forecast, Revenue Volatility
  • Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
  • Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
  • Total Profit, Profit Margin, Profit per Business

Charts

  • Revenue, including historical (2014-2023) and forecast (2024-2029)
  • Employees, including historical (2014-2023) and forecast (2024-2029)
  • Businesses, including historical (2014-2023) and forecast (2024-2029)
  • Profit, including historical (2014-2024)
  • Industry Volatility vs. Revenue Growth
  • Industry Life Cycle

Detailed analysis

  • Trends in supply, demand and current events that are driving current industry performance
  • Expected trends, economic factors and ongoing events that drive the industry's outlook
  • Key success factors for businesses to overcome volatility
  • How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.

Products and Markets

Learn about an industry's products and services, markets and trends in international trade.

Analyst insight

Rising mortgage rates curtail home removal demand. The elevated cost of living, coupled with high mortgage rates, is dampening demand for home removal services – people are e...

In this chapter

  • Products & Services
  • Major Markets

Key metrics

  • Largest market segment and value in 2024
  • Product innovation level

Charts

  • Products & services segmentation in 2024
  • Major market segmentation in 2024

Detailed analysis

  • Trends impacting the recent performance of the industry's various segments
  • Innovations in the industry's product or service offering, specialization or delivery method
  • Key factors that successful businesses consider in their offerings
  • Buying segments and key trends influencing demand for industry products and services

Geographic Breakdown

Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.

Analyst insights

Government departments move out of London. The capital remains a business hub, offering removal companies plenty of revenue opportunities. More government department moving o...

In this chapter (1)

  • Business Locations

Charts

  • Share of revenue, establishment, wages and employment in each region
  • Share of population compared to establishments in each region in 2024

Tables

  • Number and share of establishments in each region in 2024
  • Number and share of revenue each region accounts for in 2024
  • Number and share of wages each region accounts for in 2024
  • Number and share of employees in each region in 2024

Detailed analysis

  • Geographic spread of the industry across Europe, and trends associated with changes in the business landscape
  • Key success factors for businesses to use location to their advantage

Competitive Forces

Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.

Analyst insights

Capital intensity depends on scale and evolution. The initial investment needed to set up a removals company can be low, but expansion and modernisation, such as adopting ele...

In this chapter (4)

  • Concentration
  • Barriers to Entry
  • Substitutes
  • Buyer & Supplier Analysis

Key metrics

  • Industry concentration level
  • Industry competition level and trend
  • Barriers to entry level and trend
  • Substitutes level and trend
  • Buyer power level and trend
  • Supplier power level and trend

Charts

  • Market share concentration among the top 4 suppliers from 2019-2024
  • Supply chain including upstream supplying industries and downstream buying industries, flow chart

Detailed analysis

  • Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
  • Key success factors for businesses to manage the competitive environment of the industry.
  • Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
  • Key success factors for potential entrants to overcome barriers to entry.
  • Competitive threats from potential substitutes for the industry’s own products and services.
  • Key success factors for how successful businesses can compete with substitutes.
  • Advantages that buyers have to keep favorable purchasing conditions.
  • Advantages that suppliers have to maintain favorable selling conditions.
  • Key success factors for how businesses can navigate buyer and supplier power.

Companies

Learn about the performance of the top companies in the industry.

Analyst insights

The industry is highly fragmented and there are no major players. The industry is physical operations-based, so companies struggle to gain a grip on the market nationwide bec...

In this chapter

  • Market Share Concentration
  • Companies
  • Company Spotlights

Charts

  • Industry market share by company in 2020 through 2024
  • Major companies in the industry, including market share, revenue, profit and profit margin in 2024
  • Overview of Pickfords Move Management Ltd's performance by revenue, market share and profit margin from 2018 through 2024
  • Overview of Harrow Green Ltd's performance by revenue, market share and profit margin from 2018 through 2024
  • Overview of Whitport Ltd's performance by revenue, market share and profit margin from 2018 through 2024
  • Overview of revenue, market share and profit margin trend for 3 additional companies

Detailed analysis

  • Description and key data for Pickfords Move Management Ltd, and factors influencing its performance in the industry
  • Description and key data for Harrow Green Ltd, and factors influencing its performance in the industry
  • Description and key data for Whitport Ltd, and factors influencing its performance in the industry
  • Description, key data and performance trends for 3 additional companies

External Environment

Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.   

Analyst insights

The Domestic Removals Standard outlines requirements for UK-based removals. It specifies the protocols for a pre-move survey, insurance, packing, handling and staff training ...

In this chapter

  • External Drivers
  • Regulation & Policy
  • Assistance

Key metrics

  • Regulation & policy level and trend
  • Assistance level and trend

Charts

  • Regulation & Policy historical data and forecast (2014-2029) 
  • Assistance historical data and forecast (2014-2029) 

Detailed analysis

  • Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
  • Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
  • Key governmental and non-governmental groups or policies that may provide some relief for industry operators.

Financial Benchmarks

View average costs for industry operators and compare financial data against an industry's financial benchmarks over time. 

Analyst insights

High fuel prices and slow property transactions hamper profit. The cost of running fleets peaked in October 2022 due to growth in fuel prices and a slowdown in residential re...

In this chapter

  • Cost Structure
  • Financial Ratios
  • Key Ratios

Key metrics

  • Profit margin, and how it compares to the sector-wide margin
  • Average wages, and how it compares to the sector-wide average wage
  • Largest cost component as a percentage of revenue
  • Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio

Charts

  • Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
  • Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
  • Investment vs. share of economy

Data tables

  • Liquidity Ratios (2018-2022)
  • Coverage Ratios (2018-2022)
  • Leverage Ratios  (2018-2022)
  • Operating Ratios (2018-2022)
  • Assets (2018-2022)
  • Liabilities (2018-2022)
  • Cash Flow & Debt Service Ratios (2014-2029)
  • Revenue per Employee (2014-2029)
  • Revenue per Enterprise (2014-2029)
  • Employees per Establishment (2014-2029)
  • Employees per Enterprise (2014-2029)
  • Average Wage (2014-2029)
  • Wages/Revenue (2014-2029)
  • Establishments per Enterprise (2014-2029)
  • IVA/Revenue (2014-2029)
  • Imports/Demand (2014-2029)
  • Exports/Revenue (2014-2029)

Detailed analysis

  • Trends in the cost component for industry operators and their impact on industry costs and profitability 

Key Statistics

Industry Data

Data Tables

Including values and annual change:

  • Revenue (2014-2029)
  • IVA (2014-2029)
  • Establishments (2014-2029)
  • Enterprises (2014-2029)
  • Employment (2014-2029)
  • Exports (2014-2029)
  • Imports (2014-2029)
  • Wages (2014-2029)

Top Questions Answered

Unlock comprehensive answers and precise data upon purchase. View purchase options.

What is the market size of the Removal Services in the UK industry in United Kingdom in 2024?

The market size of the Removal Services in the UK industry in United Kingdom is £1.2bn in 2024.

How many businesses are there in the Removal Services in the UK industry in 2024?

There are 3,249 businesses in the Removal Services in the UK industry in United Kingdom, which has grown at a CAGR of 5.8 % between 2019 and 2024.

Has the Removal Services in the UK industry in United Kingdom grown or declined over the past 5 years?

The market size of the Removal Services in the UK industry in United Kingdom has been declining at a CAGR of 1.0 % between 2019 and 2024.

What is the forecast growth of the Removal Services in the UK industry in United Kingdom over the next 5 years?

Over the next five years, the Removal Services in the UK industry in United Kingdom is expected to grow.

What are the biggest companies in the Removal Services in the UK market in United Kingdom?

The biggest companies operating in the Removal Services market in United Kingdom are Pickfords Move Management Ltd, Harrow Green Ltd and Whitport Ltd

What does the Removal Services in the UK in United Kingdom include?

Storage services and Corporate removal services are part of the Removal Services in the UK industry.

Which companies have the highest market share in the Removal Services in the UK in United Kingdom?

The company holding the most market share in United Kingdom is Pickfords Move Management Ltd.

How competitive is the Removal Services in the UK industry in United Kingdom?

The level of competition is high and increasing in the Removal Services in the UK industry in United Kingdom.

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Methodology

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Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.

IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.

What data sources do IBISWorld analysts use?

Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.

Key data sources in the UK include:

  • Office for National Statistics
  • Office for Budget Responsibility
  • Bank of England

Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.

These sources include:

  • Industry and trade associations
  • Industry federations or regulators
  • Major industry players annual or quarterly filings

Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.

How does IBISWorld forecast its data?

IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.

IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.

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