Top Questions Answered in this Report
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Call Centres industry in the United Kingdom in 2025?
The market size of the Call Centres industry in the United Kingdom is £40.3bn in 2025.
How many businesses are there in the Call Centres industry in the United Kingdom in 2025?
There are 24,146 businesses in the Call Centres industry in the United Kingdom, which has grown at a CAGR of 3.6 % between 2020 and 2025.
Has the Call Centres industry in the United Kingdom grown or declined over the past 5 years?
The market size of the Call Centres industry in the United Kingdom has been growing at a CAGR of 3.0 % between 2020 and 2025.
What is the forecast growth of the Call Centres industry in the United Kingdom over the next 5 years?
Over the next five years, the Call Centres industry in the United Kingdom is expected to grow.
What does the Call Centres industry in the United Kingdom include?
Customer service and Technical support are part of the Call Centres industry in the United Kingdom.
How competitive is the Call Centres industry in the United Kingdom?
The level of competition is high and increasing in the Call Centres industry in the United Kingdom.
Table of Contents
External Environment
Highlights
Trends
- Regulation & Policy
- Assistance
Key Takeaways
Regulation mostly relates to the use of customer data. The Data Protection Act and GDRP dictate how call centres can deal with personal information and require explicit consent for keeping hold of it.
External Drivers
Analysis
What demographic and macroeconomic factors impact the Call Centres in the UK industry?
Financial Benchmarks
Highlights
Trends
- Profit Margin
- Average Wage
- Largest Cost
Key Takeaways
Wages absorb over half of industry revenue. Call centres rely on labour to carry out their activities, but workers are still low paid. Because of this, the National Living Wage pushes up wage expenditure.
Cost Structure
Charts
- Share of Economy vs. Investment Matrix
-
Industry Cost Structure Benchmarks:
- Marketing
- Depreciation
- Profit
- Purchases
- Wages
- Rent
- Utilities
- Other
Analysis
What trends impact cost in the Call Centres in the UK industry?
Key Ratios
Data tables
- IVA/Revenue (2015-2030)
- Imports/Demand (2015-2030)
- Exports/Revenue (2015-2030)
- Revenue per Employee (2015-2030)
- Wages/Revenue (2015-2030)
- Employees per Establishment (2015-2030)
- Average Wage (2015-2030)
Country Benchmarks
European Leaders & Laggards
Data Tables
Top and bottom five countries listed for each:
- Revenue Growth (2025)
- Business Growth (2025)
- Job Growth (2025)
European Country Performance
Data Tables
Rankings available for 37 countries. Statistics ranked include:
- IVA/Revenue (2025)
- Imports/Demand (2025)
- Exports/Revenue (2025)
- Revenue per Employee (2025)
- Wages/Revenue (2025)
- Employees per Establishment (2025)
- Average Wage (2025)
Structural Comparison
Data Tables
Trends in 37 countries benchmarked against trends in Europe
- Concentration
- Competition
- Barriers to Entry
- Buyer Power
- Supplier Power
- Volatility
- Capital Intensity
- Innovation
- Life Cycle
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2015-2030)
- IVA (2015-2030)
- Establishments (2015-2030)
- Enterprises (2015-2030)
- Employment (2015-2030)
- Exports (2015-2030)
- Imports (2015-2030)
- Wages (2015-2030)
Methodology
Where does IBISWorld source its data?
IBISWorld is a world-leading provider of business information, with reports on 5,000+ industries in Australia, New Zealand, North America, Europe and China. Our expert industry analysts start with official, verified and publicly available sources of data to build an accurate picture of each industry.
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and IBISWorld's proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools.
To learn more about specific data sources used by IBISWorld's analysts globally, including how industry data forecasts are produced, visit our Help Center.
