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Call Centres in the UK - Employment (2013–2032)

SIC N82.200 Last Updated: October 2025
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40,180 Call Centres in the UK Employment in 2025
-2.0% Call Centres in the UK Employment Growth in 2025
-3.5% Call Centres in the UK Employment CAGR 2020-2025
Call Centres in the UK Employment CAGR 2025-2030

Curious about what drives these trends? IBISWorld's Call Centres in the UK Industry Report has got you covered.

Questions Clients Ask About This Industry

  • How many people are employed in the Call Centres in the UK in 2024?

    There was 41,000 people employed in the Call Centres in the UK as of 2024.

  • What was employment growth in the Call Centres in the UK in 2024?

    The number of people employed in the Call Centres in the UK declined -4.2% on average over the five years between 2019 and 2024.

  • Is employment in the Call Centres in the UK expected to grow or decline over the next 5 years?

    See our full analysis of the Call Centres in the UK to understand if the industry employment is expected to grow or decline over the next five years.

  • How many people are employed in the Call Centres in the UK in 2025?

    There is 40,180 people employed in the Call Centres in the UK as of 2025.

  • What is employment growth in the Call Centres in the UK in 2025?

    The number of people employed in the Call Centres in the UK declined -3.5% on average over the five years between 2020 and 2025.

  • Is employment in the Call Centres in the UK expected to grow or decline over the next 5 years?

    See our full analysis of the Call Centres in the UK to understand if the industry employment is expected to grow or decline over the next five years.

  • How many people does the average business in the Call Centres in the UK employ?

    The average Call Centres in the UK business was 46.9 employees.

  • Are businesses in the Call Centres in the UK adding employees?

    The average business in the Call Centres in the UK now employs less workers than it did five years ago.

  • How productive are employees in the Call Centres in the UK?

    The revenue per employee for the average business in the Call Centres in the UK has increased in the last five years.

  • How many people does the average business in the Call Centres in the UK employ?

    The average Call Centres in the UK business is 45.8 employees.

  • Are businesses in the Call Centres in the UK adding employees?

    The average business in the Call Centres in the UK now employs less workers than it did five years ago.

  • How productive are employees in the Call Centres in the UK?

    The revenue per employee for the average business in the Call Centres in the UK has increased in the last five years.

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