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Telemarketing & Call Centres in Ontario

Author.Name IBISWorld Canada Last Updated: August 2025 NAICS ON56142CA

Telemarketing & Call Centres in Ontario industry analysis

Revenue for the Telemarketing & Call Centres industry in Ontario is expected to decline an annualized -x.x% to $x.x million over the five years to 2025, while revenue for the national industry will likely decline at -x.x% during the same period. The number of industry establishments has decreased an annualized -x.x% to xxx locations over the past five years. Industry employment has decreased an annualized -x.x% to x,xxx workers during the period, while industry wages have decreased an annualized -x% to $x.x million.

Over the five years to 2030, provincial industry revenue is expected to grow an annualized x.x% to $x.x million, while revenue for the national industry will likely grow x.x%. The number of industry establishments is forecast to decline -x.x% to xxx locations over the next five years. Industry employment is expected to decrease an annualized -x.x% to x,xxx workers during the outlook period, while industry wages likely decrease -x% to $x.x million.

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About the Telemarketing & Call Centres in Ontario Market Research Report

What’s Included in the Telemarketing & Call Centres in Ontario Market Research Report

Definition of the Telemarketing & Call Centres in Ontario?

The industry employs personnel to answer calls and relay messages to clients. Companies also provide telemarketing services on a contract or fee basis. Telemarketers use phones or e-mail to promote clients’ products or services, take orders, solicit contributions or provide information on behalf of clients. Call centres offer phone-based service and assistance to customers of clients. Companies in this industry don't own the product or provide the service that they represent.

What’s included in the Telemarketing & Call Centres in Ontario?

The Telemarketing & Call Centres in Ontario includes outbound call services, inbound call services, customer management services, technical support and general business services. Related terms covered in the Telemarketing & Call Centres in Ontario industry report includes selling an additional product or service to an existing customer, established in 2008, this is a list managed by the canadian radio-television and telecommunications commission, reducing the number of unsolicited telemarketing calls consumers receive, relocating domestic services to less-expensive labour-cost countries to service domestic clients, a mobile phone that offers advanced pc-like capabilities and selling a more expensive product or upgrade to a customer.

Industry Performance of the Telemarketing & Call Centres industry in Ontario

Benchmark the Telemarketing & Call Centres in Ontario industry performance with all ON Census Metropolitan Area and national performance.

Telemarketing & Call Centres in Ontario

#1 in Highest Revenue 44.6% of province's GDP
Revenue (2025)
Annual Growth (2020-25)
Annual Growth (2025-30)

Telemarketing & Call Centres in Canada


Revenue (2025)
Annual Growth (2020-25)
Annual Growth (2025-30)

For the full list of industry drivers, see report purchase options.

Key Drivers of the Telemarketing & Call Centres industry in Ontario

See how key industry drivers, such as gross domestic product, private investment in non-residential construction, bachelorsed, corporate profit, consumer spending and canadian effective exchange rate index are impacting Telemarketing & Call Centres in Ontario

Ontario Economic Indicators

Gross Domestic Product
Private Investment in Non-Residential Construction
BachelorsEd

View more economic information in ON State Economic profile

Canada Key External Drivers

Corporate profit
Consumer spending
Canadian effective exchange rate index

For the full list of industry drivers, see report purchase options.

Census Metropolitan Area Data of the Telemarketing & Call Centres industry in Ontario

Access proprietary data on Census Metropolitan Area in the Telemarketing & Call Centres in Ontario, such as Toronto, Ottawa - Gatineau and Hamilton. Data includes figures on revenue, establishments, employees and wages by Census Metropolitan Areas.

Key Statistics of the Telemarketing & Call Centres industry in Ontario

Download 18 years of historical data and 5 years of projected performance.

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Top Questions Answered in this Report

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What is the market size of the Telemarketing & Call Centres industry in Ontario in 2025?

The market size of the Telemarketing & Call Centres industry in Ontario is $664.8m in 2025.

How many businesses are there in the Telemarketing & Call Centres industry in Ontario in 2025?

There are 412 businesses in the Telemarketing & Call Centres industry in Ontario, which has been declining at an average annual rate of -1.2% from 2020 to 2025.

Has the Telemarketing & Call Centres industry in Ontario grown or declined over the past 5 years?

The market size of the Telemarketing & Call Centres industry in Ontario has been declining at an average annual rate of -3.1% from 2020 to 2025.

How many employees in the Telemarketing & Call Centres industry in Ontario in 2025?

There are 6,147 employees in the Telemarketing & Call Centres industry in Ontario, which has been declining at an average annual rate of -0.5% from 2020 to 2025.