Industry Statistics and Trends
Market size and recent performance (2015-2030)
Industry revenue has declined at a CAGR of 2.0 % over the past five years, to reach an estimated $304.3m in 2025.
Trends and Insights
Waning demand has contributed to a prolonged industrywide contraction
- Over the past five years, the Document Digitisation industry has recorded consecutive declines in real revenue. During this period, nominal revenue has expanded on the back of pricing growth. However, hiked prices have failed to offset the impacts of struggling demand, as well as high inflation, which has placed downwards pressure on industry revenue in real terms.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2025-2030)
Market size is projected to decline over the next five years.
Trends and Insights
Businesses will need to diversify to reverse recent trends
- The trends that have plagued the industry over the past five years are set to persist. The industry’s limited ability to evolve to attract new demand will stunt its growth potential over the medium term.
Biggest companies in the Document Digitisation Services in Australia
There are no companies that hold a market share exceeding 5% in the Document Digitisation Services in Australia industry.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Legal document digitisation, Business document digitisation and Other document digitisation. Legal document digitisation is the largest segment of the Document Digitisation Services in Australia.
Trends and Insights
Business document digitisation is the backbone of the industry
- Due to the significant scale of the downstream market for business document digitisation services, the segment accounts for the largest share of industry revenue. This product segment includes digitising financial and insurance service business documents, as well as other small business documents.
- More insights available in the full report
Table of Contents
About this industry
Industry definition
Operators in this industry provide photocopying, duplicating, blueprinting and other document copying services, without also providing printing services. Operators also provide a range of office support services (except printing services), like facsimile services, word processing services, on-site PC rental services and office product sales.
What's included in this industry?
Products and services covered in the Document Digitisation Services industry in Australia include Legal document digitisation services, Business document digitisation services and Other document digitisation services.Companies
Companies covered in the Document Digitisation Services industry in Australia include .Purchase this report to view all major companies in this industry.
Related Terms
Related terms covered in the Document Digitisation Services industry in Australia include analogue filing system, digitisation infrastructure, optical character recognition and initial phase digital record-keeping.Industry Code
ANZSIC 7292 - Document Digitisation Services in Australia
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
Document digitisation service providers have contended with struggling demand in recent years, resulting in revenue declines. Revenue contractions have contributed to tighten...
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2015-2024) and forecast (2025-2030)
- Employees, including historical (2015-2024) and forecast (2025-2030)
- Businesses, including historical (2015-2024) and forecast (2025-2030)
- Profit, including historical (2015-2025)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Factors that influence volatility in the industry
- Key success factors for businesses to overcome volatility
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
The digitisation of business documents accounts for the largest share of industry revenue. Time-poor business owners often opt to outsource the digitisation of records to ind...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2025
- Product innovation level
Charts
- Products & services segmentation in 2025
- Major market segmentation in 2025
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
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In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each region
- Share of population compared to establishments in each region in 2025
Tables
- Number and share of establishments in each region in 2025
- Number and share of revenue each region accounts for in 2025
- Number and share of wages each region accounts for in 2025
- Number and share of employees in each region in 2025
Detailed analysis
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
The industry has low barriers to entry, as the start-up costs and capital requirements for entrants are relatively achievable. However, limited differentiation of services an...
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2020-2025
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
Document digitisation businesses must comply with privacy regulations like the Privacy Act 1988, especially when handling sensitive information. The introduction of the Priva...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Small business owners tend to draw their income from profit margins rather than earning a specific wage, leading to strong industrywide profitability. However, declining reve...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2025
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2025
- Investment vs. share of economy
Data tables
- Cash Flow & Debt Service Ratios (2015-2030)
- Revenue per Employee (2015-2030)
- Revenue per Enterprise (2015-2030)
- Employees per Establishment (2015-2030)
- Employees per Enterprise (2015-2030)
- Average Wage (2015-2030)
- Wages/Revenue (2015-2030)
- Establishments per Enterprise (2015-2030)
- IVA/Revenue (2015-2030)
- Imports/Demand (2015-2030)
- Exports/Revenue (2015-2030)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2015-2030)
- IVA (2015-2030)
- Establishments (2015-2030)
- Enterprises (2015-2030)
- Employment (2015-2030)
- Exports (2015-2030)
- Imports (2015-2030)
- Wages (2015-2030)
Top Questions Answered
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Document Digitisation Services industry in Australia in 2025?
The market size of the Document Digitisation Services industry in Australia is $304.3m in 2025.
How many businesses are there in the Document Digitisation Services industry in Australia in 2025?
There are 93 businesses in the Document Digitisation Services industry in Australia, which has grown at a CAGR of 1.1 % between 2020 and 2025.
Has the Document Digitisation Services industry in Australia grown or declined over the past 5 years?
The market size of the Document Digitisation Services industry in Australia has been declining at a CAGR of 2.0 % between 2020 and 2025.
What is the forecast growth of the Document Digitisation Services industry in Australia over the next 5 years?
Over the next five years, the Document Digitisation Services industry in Australia is expected to decline.
What does the Document Digitisation Services industry in Australia include?
Legal document digitisation services and Business document digitisation services are part of the Document Digitisation Services industry in Australia.
How competitive is the Document Digitisation Services industry in Australia?
The level of competition is moderate and increasing in the Document Digitisation Services industry in Australia.
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Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in Australia include:
- Australian Bureau of Statistics
- Australian Taxation Office
- Australian Securities & Investments Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
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