Industry Statistics and Trends
Market size and recent performance (2015-2030)
Industry revenue has declined at a CAGR of 8.8 % over the past five years, to reach an estimated $1.0bn in 2025.
Trends and Insights
Weak debt ledger supply has constrained agencies' revenue and profitability expansion
- Australian financial institutions have become more conservative in selling charge-off accounts over the past few years, especially in 2020-21. Government stimulus, hardship measures and early superannuation release schemes in response to the pandemic have compounded the decline in debt ledger supply over the past few years. Some banks also chose to manage collections internally, ramp up their debt management procedures or delay sales until asset quality stabilised. This trend has created a sustained shortage of debt ledgers available to debt collection agencies, diminishing revenue expansion opportunities and the segment's revenue share.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2025-2030)
Market size is projected to grow over the next five years.
Trends and Insights
Debt ledger supply conditions will likely recover, providing some relief to debt collection agencies
- After several years of constrained portfolio availability, debt ledger supply conditions will likely improve over the next few years. Personal lending is expected to rise as well, potentially pushing more overdue accounts into the market and supporting ledger volumes. Still, volumes are unlikely to return to pre-pandemic peaks because of tighter lending and underwriting standards. Financial institutions will also accelerate risk control measures, partly offsetting the volume recovery.
Biggest companies in the Debt Collection in Australia
| Company | Market Share (%)
2026 | Revenue ($m)
2026 |
|---|---|---|
Credit Corp | 223.8 | |
Pioneer Credit | 98.5 | |
Recoveries Corporation Pty Ltd | 48.7 |
To view the market share and analysis for all 4 top companies in this industry, view purchase options.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Contingent fee services, Portfolio acquisition services and Other debt collection services. Contingent fee services is the largest segment of the Debt Collection in Australia.
Trends and Insights
Portfolio acquisition services have become less popular as supply dwindled
- Debt collection firms often buy portfolios at a discount. Prices tend to be 5.0% to 10.0% of the accounts' aggregate principal value, with an inverse correlation between the purchase price and the accounts' age. Once purchased, standard collection techniques like phone calls and letters are used to obtain payment, and all proceeds go to the portfolio owner.
- More insights available in the full report
Table of Contents
About this industry
Industry definition
Debt collection firms retrieve debt payments from individuals and businesses that have failed to meet the terms and conditions outlined by their loan agreements. A firm can act as an agent on behalf of a creditor, for which the firm receives a fee or percentage of the total amount collected. Alternatively, firms can purchase bad debt from the original creditors at a discount on its face value.
What's included in this industry?
Products and services covered in the Debt Collection industry in Australia include Contingent fee services, Portfolio acquisition services, Debt collection training, Credit management, Hardship management and Insolvency management.Companies
Companies covered in the Debt Collection industry in Australia include Credit Corp, Pioneer Credit and Recoveries Corporation Pty Ltd.Purchase this report to view all 4 major companies in this industry.
Related Terms
Related terms covered in the Debt Collection industry in Australia include mercantile agents, ledger, contingent collection and purchased debt ledger (pdl).Industry Code
ANZSIC 7293 - Debt Collection in Australia
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
The debt ledger supply shortage has stifled agencies’ revenue expansion. This scarcity has also intensified competition among debt collectors, driving up acquisition costs an...
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2015-2024) and forecast (2025-2030)
- Employees, including historical (2015-2024) and forecast (2025-2030)
- Businesses, including historical (2015-2024) and forecast (2025-2030)
- Profit, including historical (2015-2025)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
Portfolio acquisition revenue share has declined because of a shortage in debt ledger supply. A drop in banks' debt sales has intensified competition, inflated prices and squ...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2025
- Product innovation level
Charts
- Products & services segmentation in 2025
- Major market segmentation in 2025
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
New South Wales, Victoria and Queensland have the highest concentration of debt collection agencies. This geographic trend reflects these states' robust economic activity and...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each region
- Share of population compared to establishments in each region in 2025
Tables
- Number and share of establishments in each region in 2025
- Number and share of revenue each region accounts for in 2025
- Number and share of wages each region accounts for in 2025
- Number and share of employees in each region in 2025
Detailed analysis
- Geographic spread of the industry across Asia Pacific, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
Debt collection agencies compete with one another on services, reputation and results. Maintaining good customer relations is essential for retaining customers and attracting...
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2020-2025
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
Credit Corp Group Limited has been acquiring other companies to expand its product and service offerings. For example, the company acquired Collection House and its operation...
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2021 through 2025
- Major companies in the industry, including market share, revenue, profit and profit margin in 2025
- Overview of Credit Corp's performance by revenue, market share and profit margin from 2019 through 2025
- Overview of Pioneer Credit's performance by revenue, market share and profit margin from 2019 through 2025
- Overview of Recoveries Corporation Pty Ltd's performance by revenue, market share and profit margin from 2019 through 2025
- Overview of revenue, market share and profit margin trend for one additional company
Detailed analysis
- Description and key data for Credit Corp, and factors influencing its performance in the industry
- Description and key data for Pioneer Credit, and factors influencing its performance in the industry
- Description and key data for Recoveries Corporation Pty Ltd, and factors influencing its performance in the industry
- Description, key data and performance trends for one additional company
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
Debt collection agencies must adhere to guidelines set out by the ACCC and ASIC. The guidelines aid creditors, collectors and debtors in understanding their rights and obliga...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
- Regulation & Policy historical data and forecast (2015-2030)
- Assistance historical data and forecast (2015-2030)
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Industry-wide profitability has risen over the past few years thanks to consolidation. Unprofitable agencies have exited or merged, while robust demand for contingency-fee se...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2025
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2025
- Investment vs. share of economy
Data tables
- Cash Flow & Debt Service Ratios (2015-2030)
- Revenue per Employee (2015-2030)
- Revenue per Enterprise (2015-2030)
- Employees per Establishment (2015-2030)
- Employees per Enterprise (2015-2030)
- Average Wage (2015-2030)
- Wages/Revenue (2015-2030)
- Establishments per Enterprise (2015-2030)
- IVA/Revenue (2015-2030)
- Imports/Demand (2015-2030)
- Exports/Revenue (2015-2030)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2015-2030)
- IVA (2015-2030)
- Establishments (2015-2030)
- Enterprises (2015-2030)
- Employment (2015-2030)
- Exports (2015-2030)
- Imports (2015-2030)
- Wages (2015-2030)
Top Questions Answered
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Debt Collection industry in Australia in 2025?
The market size of the Debt Collection industry in Australia is $1.0bn in 2025.
How many businesses are there in the Debt Collection industry in Australia in 2025?
There are 507 businesses in the Debt Collection industry in Australia, which has declined at a CAGR of 3.6 % between 2020 and 2025.
How may import tariffs affect the Debt Collection industry in Australia?
The Debt Collection industry in Australia is unlikely to be materially impacted by import tariffs with imports accounting for a low share of industry revenue.
How may export tariffs affect the Debt Collection industry in Australia?
The Debt Collection industry in Australia is unlikely to be materially impacted by export tariffs with exports accounting for a low share of industry revenue.
Has the Debt Collection industry in Australia grown or declined over the past 5 years?
The market size of the Debt Collection industry in Australia has been declining at a CAGR of 8.8 % between 2020 and 2025.
What is the forecast growth of the Debt Collection industry in Australia over the next 5 years?
Over the next five years, the Debt Collection industry in Australia is expected to grow.
What are the biggest companies in the Debt Collection industry in Australia?
The biggest companies operating in the Debt Collection industry in Australia are Credit Corp, Pioneer Credit and Recoveries Corporation Pty Ltd
What does the Debt Collection industry in Australia include?
Contingent fee services and Portfolio acquisition services are part of the Debt Collection industry in Australia.
Which companies have the highest market share in the Debt Collection industry in Australia?
The company holding the most market share in the Debt Collection industry in Australia is Credit Corp.
How competitive is the Debt Collection industry in Australia?
The level of competition is high and increasing in the Debt Collection industry in Australia.
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in Australia include:
- Australian Bureau of Statistics
- Australian Taxation Office
- Australian Securities & Investments Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
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